Nonprofits like United Way and various government agencies provide excellent programs to support people in need. The problem: The people who need these programs often don’t know they exist.
211 works a bit like 911. Calls to 211 are routed by the local telephone company to a local or regional calling center. The 211 center’s referral specialists question callers, access databases of resources available from private and public health and human service agencies, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help.
Every hour of every day, someone in Nebraska needs essential services--from finding substance abuse assistance to securing adequate care for a child or an aging parent. Faced with a dramatic increase in the number of agencies and help lines, people often don't know where to turn. In many cases, people end up going without these necessary and readily available services because they do not know where to start. 2-1-1 gives Nebraskans two ways to look for services -- search the ne211.org online database and/or dial 2-1-1 (402-444-6666).
Both are available 24 hours a day, 7 days a week.